Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy outlines the shipping processes, timelines, fees, and responsibilities related to orders placed through TRUE VIBE WEAR (“the Company,” “we,” “us,” or “our”). By placing an order on our website, you agree to the terms described herein.

2. Order Processing Times

  • Standard Processing Time: 1–3 business days.

  • Orders are processed Monday through Friday, excluding federal holidays.

  • Orders submitted after 3:00 PM (EST) will begin processing on the next business day.

  • Processing times may be extended during peak seasons or due to high order volume.

3. Shipping Methods & Delivery Estimates

We offer the following shipping options within the United States:

  • Standard Shipping (3–7 business days)

  • Expedited Shipping (2–4 business days)

  • Priority Shipping (1–3 business days)

Delivery estimates begin after the order has completed processing.

4. Shipping Fees

Shipping fees are calculated at checkout and vary based on destination, order weight, and selected shipping method.

5. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and link to monitor the shipment status.

6. Shipping Restrictions

  • We currently ship within the United States and select international destinations.

  • We do not ship to P.O. Boxes, APO/FPO addresses, or restricted locations where carriers cannot deliver.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. TRUE VIBE WEAR is not liable for delayed or undelivered orders due to incorrect or incomplete addresses.

8. Lost, Stolen, or Damaged Packages

  • Once transferred to the carrier, the package becomes the carrier’s responsibility.

  • If a package is lost, stolen, or damaged, please contact us immediately at contact@titabeauty.com so we can assist with a claim.

Free Shipping

Enjoy free nationwide delivery with full insurance and tracking included.

Premium Support

Humanized customer service via Email and Live Chat, Monday to Friday from 8:00 AM to 8:00 PM (EST).

Secure Payment

100% secure checkout with SSL 256-bit encryption and trusted payment gateways.

Exchanges & Returns

Easily request exchanges or returns within 30 days of purchase with our hassle-free process.