FAQ

Welcome to the TRUE VIBE WEAR Frequently Asked Questions (FAQ) page. Here you’ll find quick answers to the most common questions about our products, orders, shipping, returns, and more.

1. About TRUE VIBE WEAR

What does TRUE VIBE WEAR sell?

We specialize in fashion accessories, including necklaces, bracelets, earrings, rings, watches, and fashion eyewear (non-prescription frames with blue-light UV protection).

Are your eyewear products prescription lenses?

No. Our eyewear includes non-prescription frames with blue-light UV protection lenses.

2. Orders & Payments

How do I place an order?

Simply add your desired items to the cart, proceed to checkout, and complete the payment using one of our secure payment methods.

Which payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options listed at checkout.

Can I modify or cancel my order?

Orders can be modified or canceled within 12 hours, unless they have already shipped.
If you need assistance, contact us immediately at contact@titabeauty.com.

3. Shipping & Delivery

How long does order processing take?

Orders are typically processed within 1–3 business days.

What are the shipping times?

Shipping depends on the method selected at checkout:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Priority Shipping: 1–3 business days

Do you ship internationally?

Yes, we ship to select international destinations. Availability and shipping times may vary.

How can I track my order?

You will receive a tracking number via email once your order has shipped.

4. Returns & Refunds

What is your return policy?

Returns are accepted within 30 days of delivery, as long as items are unused, unworn, undamaged, and in original packaging.
Full details can be found in our Return & Refund Policy.

How do I start a return?

Email our support team at contact@titabeauty.com with your order number.
We will provide instructions and return authorization.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

When will I receive my refund?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

5. Products & Quality

Are your accessories hypoallergenic?

Many of our accessories are designed to be gentle on the skin, but material composition varies by item. Please refer to each product page for details.

Do your products come with a warranty?

Yes. We offer a 30-day limited warranty that covers manufacturing defects. See our Warranty Policy for full terms.

Will the colors match the photos exactly?

We strive for accurate product photography, but color variations may occur due to screen settings or lighting.

6. Customer Support

How can I contact customer service?

You can reach us at:
Email: contact@titabeauty.com

What are your customer support hours?

We typically respond within 24–48 hours, Monday through Friday.

7. Other Questions

Do you offer gift packaging?

Some items may include gift-ready packaging. Check the product page for availability.

Do you offer discounts or promotions?

Yes! Follow our social media channels or subscribe to our email newsletter to stay updated.

If you have a question not listed here, feel free to reach out to our team — we’re always happy to help.